Shipping policy
JESSE PAUL MICHAEL MARSDEN (Registered Trade Name) welcomes all customers to shop at our New Zealand online apparel store. To ensure a transparent and standardized shopping experience for every buyer, we have formulated this exclusive shipping policy, which governs all order processing, shipping delivery, logistics tracking, address verification, package after-sales, product maintenance, international logistics and consultation related matters of our clothing products. All orders placed in our store will be implemented in accordance with the terms of this policy.
Order Processing Time
All valid apparel orders submitted by customers will enter our official processing queue immediately after the system confirms successful payment and order generation. Our team will complete order verification, product inspection, sorting and sealed packaging within 1 to 5 working days. New Zealand local weekends, statutory public holidays and official business closure periods are not included in working days and will not be counted into the processing cycle. During major shopping promotions, seasonal sales peaks or unexpected order volume surges, the order processing period will be appropriately extended. Once the processing delay exceeds the normal time range significantly, we will actively send email reminders to customers to update the latest order status and estimated completion time of packaging and delivery.
Shipping Rates and Delivery Estimates
The shipping cost of each order is calculated intelligently by the system based on actual factors such as the number of clothing items, overall weight, packaging volume and customer’s delivery destination. All shipping fees will be fully displayed and confirmed on the order settlement page before customers complete payment, with no hidden charges.
The unified standard shipping time for all apparel orders is 15 business days. It is clearly stated that all delivery timeframes are only reasonable reference values, not guaranteed delivery time. The actual delivery progress may be affected by uncontrollable external factors, including logistics carrier operational delays, destination port customs inspection efficiency, severe extreme weather, regional logistics resource shortage and holiday logistics suspension arrangements. Our store shall not be liable for any logistics delays caused by the above objective factors.
Shipment Confirmation and Order Tracking
After our warehouse completes product packaging, quality recheck and official outbound delivery, customers will automatically receive a shipment confirmation email from our official customer service email. The email will carry a unique order tracking number and formal logistics query entrance, facilitating customers to monitor the transportation progress in real time.
It should be noted that the logistics tracking information will not be updated synchronously immediately after outbound delivery. Generally, the complete transportation trajectory and real-time logistics status will be updated and available for customer inquiry within 24 to 48 hours after the package leaves the warehouse. Customers are advised to check the tracking information after the effective update cycle to avoid invalid inquiry.
Incorrect Address Disclaimer
Customers shall be solely responsible for filling in accurate, complete and valid shipping addresses, recipient names and contact numbers during order settlement. Our store strictly processes and delivers orders according to the shipping information submitted by customers. We will not bear any responsibility for failed delivery, package misdelivery or loss caused by incorrect, incomplete or invalid address information provided by customers.
If the package is returned to our warehouse due to customer’s address error, information omission or failed contact, the subsequent re-delivery of the goods will require customers to bear the corresponding secondary shipping fees, and we will confirm the re-delivery time with customers separately.
Lost or Damaged Packages
If you find that the package logistics information has been stagnant for a long time or the package is confirmed lost during transportation, please contact our customer service team within 2 working days after the estimated delivery date. We will cooperate with the logistics carrier to conduct a comprehensive investigation of the package trajectory, and follow up the processing progress for you in a timely manner.
If the received clothing products have damage, dirt, deformation or other abnormal problems due to logistics transportation, customers need to feedback to our official email within 48 hours after signing for the package, and provide complete real photos of the damaged products and outer packaging. After verifying the authenticity of the problem, we will negotiate and formulate a reasonable solution with customers as soon as possible to properly solve the after-sales problem.24
Apparel Care and Usage Notice
Each piece of our clothing products is attached with professional washing and maintenance instructions, including washing temperature, cleaning methods, drying requirements and ironing precautions. Customers shall follow the product care guidelines for daily wearing, cleaning and maintenance. Our store will not be responsible for product damage, deformation, fading, aging or other problems caused by personal improper cleaning, incorrect maintenance, manual modification, forced wear and other human misuse behaviors.
International Shipping and Customs Notice
For all cross-border international orders, the destination country or region may levy corresponding customs duties, import taxes, inspection fees and other related charges in accordance with local policies and regulations. All international customs-related fees are borne entirely by the customer, and these expenses are not included in the product unit price and order shipping fees charged by our store.
Customers shall independently understand and abide by the local import commodity management regulations of the destination country. Our store will not bear any responsibility for package detention, return or confiscation caused by customers’ non-compliance with local customs policies.
Contact Information
If you have any questions, doubts or consultation demands about this shipping policy, order logistics, delivery progress and after-sales logistics problems, please contact us through the following official channels:
Store Name: JESSE PAUL MICHAEL MARSDEN
Physical Address: 141 Frenchay Drive, Atawhai, Nelson, Nelson 7010, New Zealand
Phone Number: +64 21 806 5024
Official Email: service@jessewear.shop